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Konsultant ds. Obsługi Klienta - Contact Center

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Orange PolskaKraków, Polandfull-time

About the Role

We are seeking a dedicated Konsultant ds. Obsługi Klienta to join our Contact Center team. In this customer-facing position, you will serve as the primary point of contact for our valued customers, providing professional support and solutions for their mobile and fixed-line service needs. This role offers an excellent opportunity to develop your customer service skills in a dynamic telecommunications environment while making a meaningful impact on customer satisfaction.

Key Responsibilities

  • Manage inbound customer service calls efficiently and professionally, addressing inquiries related to mobile and fixed-line accounts
  • Investigate and resolve billing disputes, ensuring accurate account information and customer satisfaction
  • Provide first-level technical support, troubleshooting basic issues and guiding customers through solutions
  • Maintain detailed and accurate records of all customer interactions in the CRM system
  • Identify complex cases requiring specialized expertise and escalate appropriately to technical or specialist teams
  • Maintain up-to-date knowledge of products, services, and company policies to provide accurate information
  • Contribute to team performance goals and customer satisfaction metrics

Qualifications and Skills

  • Previous experience in a call center, contact center, or customer service role is advantageous
  • Excellent verbal communication skills with the ability to explain complex information clearly
  • Strong interpersonal skills and a genuine commitment to helping customers
  • Patience and composure when handling challenging situations or frustrated customers
  • Ability to multitask effectively, including navigating computer systems while speaking with customers
  • Flexibility to work shift-based schedules, including potential evenings and weekends
  • Basic computer literacy and comfort with learning new software systems
  • Problem-solving mindset with attention to detail

What We Offer

  • Comprehensive training program to prepare you for success in the role
  • Stable employment in a professional Contact Center environment
  • Opportunities for career development and advancement within the organization
  • Supportive team culture with ongoing coaching and feedback
  • Competitive compensation package

Application

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Orange Polska

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Konsultant ds. Obsługi Klienta - Contact Center at Orange Polska